Privacy Policy
Your privacy matters to us — here's how we handle your personal information.
Last updated: 7 July 2026
1. Introduction
Heaven Valley Industries ("we", "us", "our") operates the Elsar website. This Privacy Policy explains what personal information we collect when you use the Site, why we collect it, and how it is used, stored and protected.
2. Information We Collect
We collect the following types of information:
- Contact & account details — name, email address, phone number, and shipping/billing address, provided when you sign up, place an order, or contact us.
- Order information — the products you purchase, order value, and order history.
- Payment information — payments are processed directly by Razorpay; we receive confirmation of payment status and a payment reference, but we never see or store your full card number, CVV, UPI PIN or net-banking credentials.
- Contact form submissions — messages you send us through the Contact Us page.
- Technical data — basic usage data such as pages visited and session/cart data, stored temporarily in your browser session to keep your cart working while you shop.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including shipping and delivery.
- Communicate with you about your order status, delivery updates, and customer support queries.
- Respond to enquiries submitted through our Contact Us form.
- Improve our products, website and customer experience.
- Comply with legal, tax and accounting obligations.
We do not sell or rent your personal information to third parties.
4. Sharing of Information
We share your information only where necessary to operate our business:
- Payment processing — with Razorpay, to securely process your payment.
- Shipping & logistics — with our courier and logistics partners, to deliver your order to the address you provide.
- Legal requirements — where required to comply with applicable law, regulation or a valid legal request.
5. Data Storage & Security
Your order and account information is stored on secure servers. We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Cookies & Session Data
We use session cookies to remember the contents of your shopping cart and to keep you signed in while you browse. These are functional cookies necessary for the Site to work and do not track you across other websites.
7. Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you by writing to heavenvalley14@gmail.com. We will respond to reasonable requests within a reasonable timeframe, subject to any legal obligations to retain certain records (such as order and tax records).
8. Children's Privacy
Our Site is not directed at children under the age of 18, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at heavenvalley14@gmail.com or call 09539195111.